FAQ Refund

1. Can I return my order?

Due to the perishable nature of flowers, we do not accept returns. Once the flowers have been delivered, they cannot be returned or exchanged.

2. What should I do if I receive damaged items?

If you receive a damaged bouquet or item, please contact us within 2 hours of delivery. Provide your order number and include clear photos of the damage. We’ll assess the situation and arrange a suitable solution, whether it’s a replacement or a refund, depending on the circumstances. Please note that we only accept claims for damage made within the 2-hour window due to the perishable nature of flowers. 

3. What is your refund policy?

We offer refunds or replacements if the flowers are damaged upon delivery. Refunds are processed on a case-by-case basis, and valid claims must be made within 2 hours of receiving the flowers. For more information, please refer to our detailed Refund Policy. Please note that reasons such as “not liking the item” or “change of mind” are not valid grounds for a refund. Damage caused by the customer's own actions will not be eligible for a refund or exchange.

4. Can I cancel my order?

Orders can be canceled up to 12 hours before the scheduled delivery date. Please contact us as soon as possible if you need to make any changes or cancellations.

For more details refer Refund Policy.